Last updated: 26 October 2026
Brisbane Trees and Gardens (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we handle personal information in connection with our website, brisbanetrees.com.au, enquiries and tree care services.
Information we collect
Depending on how you contact us and the services you request, we may collect:
- Your name, telephone number and email address.
- Your suburb, property address, access instructions and other details needed to assess or carry out a job.
- Information about your trees, the work requested, and photographs or documents you choose to send us.
- Correspondence, quotations, bookings and records relating to services we provide.
- Technical information recorded when you visit our website, such as IP address, browser details, pages requested and the date and time of access.
Please provide only information needed for your enquiry. Avoid sending identity documents, financial details or information about other people unless it is necessary and you are authorised to provide it.
How we collect information
We collect information when you submit our website enquiry form, contact us by telephone, email or SMS, send job photographs, request a quotation or engage us to provide services. Website infrastructure and third-party services may also receive technical information when your browser connects to them.
You can make a general enquiry without giving your full name. However, if you do not provide the contact or property details needed for a particular request, we may be unable to provide a quotation, arrange a visit or complete the work.
Why we use your information
We use relevant personal information to respond to enquiries, assess job requirements, prepare quotations, arrange site visits, communicate about bookings, deliver services, manage related records and resolve questions or complaints. We also use relevant technical information to operate, maintain and protect our website.
Sharing information
Information may be made available to people and service providers who need it for the purposes described above, such as our team, authorised contractors involved in a job, and providers supporting our website, hosting, email and business administration. Relevant information may also be disclosed where required or authorised by law.
Cookies and external website services
We use Google Tag Manager to manage website tags. Tags deployed through this tool can connect our website to other services; the information collected depends on the tags configured and when they are activated.
Our website includes Google Maps and links to Google reviews. When an embedded map loads, or you follow an external link, your browser connects to the relevant provider. That provider may receive technical information, use cookies or similar technologies, and process information under its own privacy policy. You can read Google’s Privacy Policy for information about its services.
Website cookies and browser storage may support site functionality. You can manage cookies through your browser settings, although restricting them may affect some features.
Storage and overseas processing
Security and retention
Our proposed approach is to restrict access to personal information to those who need it and use safeguards appropriate to the information and systems involved. No internet transmission or storage system can be guaranteed completely secure.
Access, corrections and privacy requests
You can contact us to ask what personal information we hold about you, request access or correction, or ask about deletion. We may need to verify your identity and consider any legal requirements that apply to the request. If we cannot fulfil a request, we will explain the reason where appropriate.
Privacy questions and complaints
Please contact us using the details below and explain your concern so we can investigate and respond.
If a privacy matter remains unresolved, you can find information about your options and the scope of the Australian privacy complaints process at the Office of the Australian Information Commissioner.
Contact us
Brisbane Trees and Gardens
Email: admin@brisbanetrees.com.au
Phone: 0488 827 267
Free call: 1800 873 337
Address: 63 Rocklea Street, Archerfield, Australia.